1. Which service(s) did you use at Broadway Kennels for your pet(s)?
Boarding
Grooming
Daycare
Other

2. If you used our boarding facility what prompted your visit?
Vacation
Business Travel
Other

3. Was this the first time you've used our services?
yes no

4. Overall how satisfied were you of the services received?
1- LEAST 2 3 4 5 - MOST

5. For each item below how satisfied were you?

Cleanliness of facility: 1- LEAST 2 3 4 5 - MOST
How well your pet was treated: 1- LEAST 2 3 4 5 -MOST
Friendliness of staff: 1- LEAST 2 3 4 5 - MOST
Prompt service: 1- LEAST 2 3 4 5 - MOST
Value for the money: 1- LEAST 2 3 4 5 - MOST

6. Did you encounter any problems with any of our services?
yes no

7. If so, what was the nature of the problem?
Reservation Process
Desired Service Unavailable
Customer Service
Pet Treatment
Price
Billing
Other

8. Did you inform the manager of the problem ?
yes no

9. If yes, did they attempt to solve the problem?
yes no

10. How satisfied were you with the solution?
1- LEAST 2 3 4 5 - MOST

11. Would you use Broadway Kennels again?
yes no

12. How would you compare the care provided to your pets at Broadway
Kennels to other facilities?
much better
some what better
same
some what worse
much worse

13. How did you hear about Broadway Kennels?
vet
driving by
advertisement
internet
friend
mailing
yellow pages
pet store/breeder
training class
rescue/humane society
other

14. Can we contact you about your visit?
yes no

15. What is your pet(s) name(s)? (optional)

First Name: Last Name:
First Name: Last Name:
First Name: Last Name:

16. What is your email address? (optional)

Email Address: